Returns & Exchanges

At aqueous., we want you to be completely satisfied with your skincare journey; if a product isn't the right fit, you can return it within 30 days of purchase. We offer complimentary returns on all items that are at least half-full to ensure you have ample time to experience the results.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to send back.

• 2.
  Print Your Label

  Once approved, a prepaid shipping label will be sent to your inbox to ensure a seamless and tracked return process.

• 3.
  Pack Your Products

  Securely place the items in their original packaging or a sturdy box to prevent any leakage during transit.

• 4.
  Receive Your Refund

  After our team inspects the return, your original payment method will be credited within 5-7 business days.